Position - Customer Success Manager/ TL - Food & Beverage Delivery Business.
Experience/Qualification- 3-8 Years, MBA/PG.
Must have e-Commerce Customer Ordering/ Usage experience, Campaign Management Experience, Basic Segmentation and Target Campaign Design Experience.
Role & Responsibilities:
1. Co-Create "Merchant/ Store Onboarding" experience for WROTI along with Sales Leadership. You shall be a part of the Core Launch WARROOM.
...
2. Troubleshoot all Merchant Onboarding issues for Merchant and End Customer.
3. Design and execute campaigns for Merchants and Customers to gain usage orders.
4. Identify segments, patterns and design usage for specific groups: TO REDUCE PLATFORM CHURN.
5. Optimise the Digital Marketing Campaigns for Merchant and Customer usage, along with Sales and Marketing Leadership.
Job Description:
1. In WROTI, you will be responsible to co-create the Customer Success Journey- Onboarding, troubleshoot and usage parameters.
2. Ensure minimum 50% of Onboarded Merchants are active (Minimum orders per month delivered). Reduce M0, M1, M2 platform churn.
3. Create segments and design campaigns for ensuring average 3 Orders per Merchant per month, through customer promotion.
4. Effective use and manage tools for Campaign Management like: WhatsApp, SMS, IVR and Digital Marketing Platforms. To ensure average 3 Orders per Merchant per month in M0.
5. Co-Own, all Merchandising and Marketing Communications with Marketing Head.
Specific Skills Needed:
1. Past e-Commerce experience in Customer Service/ Marketing/ Customer Success.
2. Good data segmentation, campaign design and management skill-set.
3. PG/MBA with capability to handle start-up launch pressure.
Position - Merchant Onboarding Executive.
Experience/ Qualification: 0-2 Years, Engineering (preferably Computer Science stream).
Must have basic computer usage experience, e-KYC forms, Meta based products like WhatsApp, GMB, and Facebook account online creation.
Role & Responsibilities:
1. Work as a key Team member in the Merchant Onboarding Team (The Backend KYC and Digital enablement Team).
...
2. Troubleshoot any onboarding issues on WROTI e-Commerce platform.
3. Create backend Store front for each merchant.
4. Test and ratify end-to-end flow success during the onboarding process.
5. Give status of all pending onboarding process on a daily basis to the Team Leader.
Job Description:
1. For each Customer - Ensuring Merchant Onboarding process is completed including all stages.
2. Ensure all the digital assets for each merchant like WhatsApp Business Account, Facebook page, Website, PG Integration, Delivery are tested and given a green light.
3. Create and maintain backend Store front for each merchant.
4. Test and ratify end-to-end flow success during the onboarding process - Daily Status Sheet.
5. Eventually resort to Onboarding 5 Merchants per day.
Specific Skills Needed:
1. Passion to learn e-Commerce/ Food Delivery Business.
2. Good typing speed, basic Excel and MS Tools.
3. Graduate, if experienced in e-Commerce then bonus will be added.
Position - Content Writer (English, Multi-Language).
Experience/ Qualification: 2 Years, with Good English, Hindi and Telugu Writing Skills.
Must have basic e-commerce content writing skills/ experience.
Role & Responsibilities:
1. Ensure daily content writing in English, Hindi and Telugu for:
...
a. Marketing materials of WROTI.
b. Pamphlets, banners and other BTL materials.
c. Digital media platform contents for Facebook, LinkedIn, Instagram.
d. Website weekly basis.
Job Description:
a. Be a content machine for making all marketing materials of WROTI like Banners, Flexi, Posters, QRs, Goodies that carry our message etc.
b. Content writing for digital platforms - Website, Facebook, YouTube and more.
c. Write scripts for the training videos of the WROTI app.
d. Content writing for digital media ads, blogs etc.
Specific Skills Needed:
1. Excellent English and moderate Hindi and Telugu writing proficiency.
2. Readiness to work and learn in a start-up environment.
3. Graduate, if experienced in e-commerce then bonus will be added.
Position - Sales Executive/ Merchant Onboarding Executive.
Experience: 0-2 Years.
Must have a Bike, Smartphone, valid Driving License, Food Delivery experience (Atleast 2 months).
Role & Responsibilities:
1. Daily Merchant (Restaurants/Eateries, Cloud Kitchen) visits and Onboarding pitch in the assigned zone.
...
2. Onboarding process completion for Merchants convinced of the WROTI Platform.
3. Establish a working relation with Merchant/Restaurant accounts on promotional activities by WROTI at the outlet.
4. Working with nearby Hostels and Residential areas for order adoption.
5. Coordination and support to Customer Success Team for the onboarded stores.
Job Description:
1. Achieve targets on daily Merchant visit (Restaurants and Eateries) and Lead Generation Goals.
2. Provide the complete "WROTI Merchant Pitch" to all interested Leads.
3. Convert 30 minimum Restaurants to "Onboarding Complete - Live" status in a month.
4. Work in the nearby residential areas for orders to increase.
5. Help Customer Success Team for Onboarding and promotional offers for Merchants.
Specific Skills Needed:
1. Fast food and beverage/ Delivery based experience in Hyderabad.
2. Merchant/ Restaurant onboarding experience.
3. Driving skills & basic Smartphone usage skill.
Position - Marketing Executive.
Experience: 0-2 Years.
Must have a Bike, Smartphone, valid Driving License, and a ready to learn attitude.
Role & Responsibilities:
1. Regular Merchant (Restaurant & Food Joint) promotion activities.
...
2. Give live demo of WROTI Mobile App to all walk-in customers and highlight the advantages of using the Wroti platform.
3. Conduct canopy and pamphlet distribution activities at Restaurants.
4. Pamphlet distribution for branding in the Hostel areas and Customer walk-in areas.
5. Ensuring Marketing material installation at all onboarded outlets, in coordination with the onboarding team.
Job Description:
1. Conduct Merchant promotion activities for atleast 15 days a month - Canopy activity or pamphlet trials.
2. Give a trial of WROTI ordering to atleast 150 Customers in a month.
3. Get atleast 30 orders per month & 60 Orders in the 2nd month.
4. Pamphlet distribution in Hostels of atleast 500+ customers.
5. Audit before and after activity marketing materials as per checklist.
Specific Skills Needed:
1. Ability to show the Mobile App and Web App demo to Merchants (Restaurants and food joints).
2. Merchant/ Restaurant onboarding experience.
3. Pamphlets and brochure distribution.
Position - Customer Success Executive.
Experience: 0-2 Years.
Must have Mobile App usage habit, Tele-calling, SMS/WhatsApp/ E-mail campaigns, passion to learn in a Start-up.
Role & Responsibilities:
1. Work with your Team Leader in helping all Merchant/Customer onboarding activities.
...
2. Troubleshoot all Merchant Onboarding issues for Merchant and End Customer.
3. Design and execute campaigns for Merchants and Customers to gain usage orders.
4. Identify segments, patterns and design usage for specific groups.
5. Outcall/Incall of merchants for their training, promotions and usage related survey and feedback.
Job Description:
1. Work in the Customer Success Team for training, troubleshoot and ease Onboarding of Merchants into the WROTI platform.
2. In association with Sales Team, help in the smooth Day 1, Day 3, and Day 7 call to new merchants.
3. Create segments and design campaigns for ensuring average 3 orders per Merchant per month, through customer promotion.
4. Outcall Customers for feedback, help and improve certain areas in the platform.
Specific Skills Needed:
1. Graduate; with good English, Hindi and Telugu speaking and writing skills.
2. Good Excel skills, Mobile App usage, and passion to train new users.
3. Tele-calling experience.
